Well Life Client Rights and Responsibilities Policy

Purpose & Scope

The purpose of this policy and procedure is to confirm Well Life Services’ commitment to clients’ rights.

This policy and procedure applies to the Director, staff, students, contractors and volunteers and all potential and existing clients, their family members and other supporters.

Policy

Well Life Services respects and fully commits to upholding the rights of all people, including those with disabilities.
Well Life Services is committed to ensuring its clients are made aware of their rights and responsibilities and supported to exercise them.
Well Life Services acknowledges that people with disability have the same human rights as other members of the community and that the community has a responsibility to facilitate the exercise of those rights.

Procedure

Statement of Rights

Clients have the right to:

fair treatment, regardless of gender, religion, disability, cultural and linguistic background or age.
honesty, respect, dignity and a regard for privacy and individuality.
information and support to access services in the community.
to be an active partner in the services provided.
make informed decisions and choices about the services they receive.
a safe, secure and comfortable environment whilst using the service.
quality services, appropriate to their needs and age.
support that takes into account lifestyle and cultural differences.
pursue a grievance about the service and to have that grievance resolved in a timely and appropriate manner.
have a support person/advocate/ally of their choice to represent them in matters relating to their support.

Statement of Responsibilities

Clients have a responsibility to:

respect other people’s rights to a safe, secure and comfortable environment.
treat other clients, staff and volunteers with fairness, honesty and respect.
respect other people’s rights to privacy and confidentiality.
follow the programs’ policies and procedures as they relate to clients and access to support.

Child Protection Services

Well Life Services will uphold children’s rights in line with the Queensland Human Rights Act 2019 and the Statement of Standards (section 122 Child Protection Act 1999). Children and young people will be informed of their rights in a way that best suits their age and capabilities.

Review of the Policy

This policy will be reviewed on a two-yearly basis. However, if at any time the legislative, policy or funding environment is so altered that the policy is no longer appropriate in its current form, the policy will be reviewed immediately and amended accordingly.